The success of the ePsy team grows from these six points of strength.
We believe that your company strategy should lead over technology. Together with you we define the
strategy first, then search for technology that will optimize customer performance.
Strategy that increases differentiation is important. If existing business processes
are clear, technological fit and support follow naturally.
The golden thread
Characteristic of our rigorous methodology is that a golden thread weaves from project planning to project delivery. This coherence enlightens thinking and understanding, and leads to new insights about patterns of customer behaviour.
An effective outcome
We work hard at developing customer cohort specifications that provide new insights for companies to incorporate in their marketing, sales and employee development strategies. For example:
Return on investment
From the standpoint of ROI, if business knowledge cannot be expressed in numbers, it is of a meagre and unsatisfactory kind. For us, ROI is more than an afterthought.
We invest in a customer database, and ask the important questions up front, as part of the overall strategy. We work with you to plan measurement in advance, and design the database to support the desired outcome. All roads lead to the managed database, starting with the intelligence that usually sits on the client server.
A neutral stance
Our seasoned consultants have no political or vested interest in one tool over another, no foregone conclusion or solution. Companies appreciate this impartiality. We view every consulting situation as different.
This is an attractive part of the job for us, because we thrive on challenge and enjoy putting our strong lateral thinking abilities to work. Building confidence is a vital part of our job, for which we draw on our strong people skills.